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Gand

Too Good To Go

Customer Care Hero

Company description

30% of food produced is wasted. We are on a mission to change that.

Too Good To Go is a social impact company, and an ambitious movement to fight against food waste. With our marketplace app, we reduce food waste by making surplus food from cafes, restaurants and supermarkets available to our users. You purchase food through an app, collect locally and enjoy knowing you are saving food, money - and the planet!

We’re growing fast with 15 countries currently active and more coming. But here’s what really matters: through our app, we’ve been saving one meal per second - currently, that means that more than 57 million meals have been saved from the bin - equalling more than 122,000 tons of CO2 saved!

Job description

Sounds like your kind of mission, but what will it entail?

We say it like it is: You will be on the phone and on emails, a lot. We take our partner and customer service very seriously, and strive to be an example when it comes to supporting our community. You’ll be in direct contact and listen to our partners and our users to help them become real ambassadors of the food waste revolution. Together with your team of Customer Care Heroes, you will be ensuring the happiness of our partner and user community while delivering an above and beyond service! 

As a Customer Care Hero: 

  • You are the first contact for our partners mainly but also our users, to help them when needed and listen to their Too Good To Go adventures. You make sure to provide them with an outstanding customer experience while answering their questions per email or phone. 
  • You know the app inside out and are the go-to person for questions of all kinds.
  • You really understand our partners and why they joined the fight against food waste in the first place. You communicate with the sales, key account and partner success team about the information and learnings you gather from our community and ways to improve our service. 
  • You manage challenging situations (when a partner has a complaint for example) and turn them into a positive experience for our partners and users. 
  • You represent our movement with passion and you contribute to continuously improving our service and communication towards our community.

Searched Profile

Are you the Waste Warrior we’re looking for?

  • You are fluent in Dutch, French and English (speaking and writing!)
  • You’re an outstanding communicator. You love being on the phone and writing emails (you can admit it, it’s just us here) - any one would love to have someone with your charms on the other side of the line  
  • You’re a team player! You are punctual and reliable, and you get a lot of energy out of helping others
  • You quickly adapt to new tools and you find your own way fast (we’re here to guide you of course!)
  • You can look at things from a distance and see the bigger picture, but also are eager to dive into the details of it.
  • You won the high school science fair and invented a self cleaning raclette machine. Just kidding. But you are the right amount of crazy and have a sharp sense of humor.
  • You are passionate about our mission and being a part of the movement against food waste 

Our Values:

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving. 

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing. 

We offer

If you still need more convincing…

  • You will have the chance to join a dynamic and ambitious team of 40 people who inspire and challenge each other to be real Waste Warriors
  • Next to cultivating an awesome team culture, we will invest in your personal and professional growth by giving you the chance to work with a diverse mix of talented people and participate in different coaching sessions and workshops. 
  • We will inspire you to raise the bar and be the best version of yourself by giving you the right balance of freedom and structure, and make sure to bring in a good deal of fun. In order to have the most positive impact, we encourage our team to travel to the office by public transport: we’ll cover your train or bus fees. You like biking? We’ll also provide you with a subscription to shared bikes (Blue-Bike). Most importantly, you’ll have the chance to do something that really matters - every day. 

Kazi competences

Discover below the values and teamroles that are important for this job. Do the Kazi-test to see if you are matching with those competences.

TeamRoles

Team player
A team player can engage action from each team member and likes to work in a team. The employee has an eye for atmosphere and trust.
Planner
A planner ensures efficiency and effectiveness when achieving short-term goals. In a group, the employee focuses on the way in which the goal must be achieved.

WorkValues

Harmonious
In this job, the employee must closely follow procedures, agreements, or work methods. There is a clear job description and the employee often receives feedback about his or her performance by means of structured consultation. The employee primarily has contact within the organization and contact is informal in nature.
People person
In this job, you have a lot of contacts. It is important that the employee can empathize with the ideas and sensitivities of others. As a result of his or her work, the employee will see the final product or the end service provided and can be meaningful for people outside of the organization.

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