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Customer Service Coordinator

Company description

Volvo is een internationale groep van Zweedse origine. De groep neemt een belangrijke positie in als producent van bedrijfsvoertuigen: vrachtwagens, bussen en machines voor burgerlijke bouwkunde en grondverzet. Volvo produceert verder ook scheeps- en industriële motoren. Sinds 1964 bouwt Volvo vrachtwagens in België en meer specifiek in Gent waar de vrachtwagenfabriek van Volvo Group Trucks Operations gevestigd is. De fabriek produceert bijna een derde van de totale Volvo-vrachtwagenproductie wereldwijd

Job description

  • You are responsible for the proper administrative processing of the order flow.
  • You take care of the discrepancy, return, buy-back and exchange-handling of your customers according to the routines agreed with the market unit.
  • You allow the customer to know the logistics set up of his order supply, to use its possibilities and you give advise on logistic / commercial alternatives.
  • You structure the feedback of the direct customer in a way that relevant parties can take actions to improve service and to press costs.
  • You represent VPG, in consultation with the market units, on commercial events organized by the market units so that the daily contact with customers is enhanced. 

Searched Profile

  • Higher education level is required.
  • Languages:  fluent in English + Dutch + German + French.
  • Solve problems in an independent and creative way.
  • Customer focused with good communication skills.
  • Able to work in team.

We offer

These are temporary positions, starting in May for around 3-4 months.  

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