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Customer Solutions Analyst

Company description

Created 150 years ago, Nestlé is the world’s largest food and beverage company. We have more than 2000 brands ranging from global icons to local favorites, and are present in 190 countries worldwide.

Job description

In order to complete our new team, we are currently looking for a Customer Solutions Analysts and a Vendor Managed Inventory Planner (VMI). In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.

You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.

Searched Profile

What will make you successful

A person that want to be part of a department that transform existing processes and win with Customers, that feels comfortable to work in transformation and change environments.

  • Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering or equivalent by experience.
  • Passion for working with customers internally and externally based on trust and want to develop long-term relationships.
  • A previous experience in customer service, vendor managed inventory planning, sales finance are assets.
  • Fluent in Dutch and French and a professional knowledge of English (daily contact with Lisbon).
  • Efficiency and organization with a pro-active way of working.

We offer

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. 

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