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Brussels

Cowboy

Customer Success Expert

Company description

Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care. We are building a talented team of problem solvers and experts who will help our customers get the most value out of a Cowboy.

Job description

Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care. We are building a talented team of problem solvers and experts who will help our customers get the most value out of a Cowboy. The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate customer success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:

  • Growing a deep understanding of Cowboy’s product, both on hardware & software
  • Helping customers understand and use Cowboy’s powerful features to the fullest
  • Forwarding your customers’ voices in the business, directly impacting product development decisions within Cowboy
  • Providing training to Cowboy users, analysing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.
  • Optimizing and developing processes to improve customer success
  • Troubleshooting, looking for both effective and efficient solutions for problems
  • In general, being true guardian of customer’s success and happiness exploring the city

Searched Profile

  • Fluent in Dutch, English & French
  • Master’s Degree in Marketing or Business preferred
  • Limited relevant experience required but a great willingness to learn
  • Ability to work and thrive in a fast-paced environment
  • Entrepreneurial mindset and a willingness to get your hands dirty
  • Excellent communication skills (both written and verbal) in fluent level English, Dutch & French
  • Combine strong empathy with a solution-minded, goal-oriented mindset and approach
  • Being comfortable speaking to a wide range of people covering a wide range of situations
  • Learning new technologies and better ways of working is your passion, both in software and hardware
  • A true team player. Taking ownership and taking care of your peers
  • Being able to make a customer smile, even from behind a phone or computer

We offer

  • Highly competitive salary package
  • Become one of the key employees of a fast-growing startup
  • Open, respectful and fun company culture
  • Have a real impact on the company’s growth and evolution
  • Work with people who love what they do every day
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