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Gent

Volvo Group

Customer Support Coordinator

Company description


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta. The Group also provides complete solutions for financing and service.

The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Job description

This is us, your new colleagues 

We are a multi-cultural team with passion for communication, customer focus and collaboration.  We support our technical skilled colleagues to help our customers in a quick and professional way 

 

Do you just love to ... 

Your tasks is to understand the customer's questions and needs in their native language, and operate as translator between customer and technician.
You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem.
You will update the customer on the status of their case
You will be translating the information from German and French into English and the other way around.

Searched Profile

Are you the one ?

  • Customer focus is your main concern 
  • You have good collaboration, communication and facilitation skills
  • Efficient knowledge of basic computer applications
  • Profound knowledge of English
  • Fluent in German and/or French + one other language 

We offer

A perfect match? 
The opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously 
Extra days off, a company restaurant, initiatives concerning health and wellbeing
A competitive payment based on your experience & competences that will develop depending on your input and performance


Let's do this! 

So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward in meeting you.

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