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ANTWERP, Berchem Station

Locus Traxx Worldwide Europe SprL

Customer Support @ Locus Traxx Worldwide Europe

Company description

Locus Traxx Worldwide helps monitor the location and safety of perishable and high value shipments in transit, we understand the importance of data. Whether it’s the temperature of produce driving down the road, the location of a potentially life-saving shipment of medicine, or the security of high value merchandise, we provide real-time, continuous information utilizing the latest technology, and delivery of alerts to your computer, tablet, or smartphone. Today we are helping to shape the logistics industry with innovative services and new tools.

Job description

We’re looking for a Customer Support employer in our REGUS Antwerp Berchem Station EMEA office to analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.

For this challenging fulltime or part-time position that is available from September 1st we are looking for male or female candidates who meet the following requirements.

Responsibilities:
• Answering and responding to calls, acting as initial point of contact
• Prepare training materials
• Maintain call logs and follow-up
• Perform administrative duties
• Learn and test software applications
• Schedule meetings and training sessions
• Maintain Customer databases
• Provide technical support to customers and employees
• Coordinate customer contact and follow-up
• Escalate issues that are unable to be solved to appropriate individual
• Update other departments regarding customer feedback
• Assist with warehousing and shipment activities
• Prepare reports as necessary

Searched Profile

Education and Qualification. Skills and Specifications
• Bachelor’s degree
• Multilingual: Flemish/Dutch, French, English and another important language in the EMEA region
• Maintain a motivated, positive, and professional approach
• Possess strong communication skills, both verbal and written
• Able to work within a collaborative yet competitive environment
• Some transportation, horticulture, high value products experience preferred
• Natural talent in understanding cultural dimensions
• Minimum 1 year relevant work experience
• Expert level experience with all Microsoft Office programs
• Technical interest in technology, software, and web management
• Excellent organization and communication skills
• Self-motivated, confident, creative

We offer

Benefits include:
• Company Laptop, iPhone
• 38 hours work week
• Monthly salary range € 1.650 - € 2.350 gross, fixed (position grade A2) and 13th month reward
• Contract duration 6 month. Depending on performance - will this be turned into a contract for an indefinite period
• Legal number of vacation days
• Contract governed by Belgium law
• Great possibility to self-development and development
• Cooperation in a small and professional team
• High degree of working independently
• Be part of an innovative American company, a game changer in the industry

Send your motivation letter and CV by e-mail at the attention to jan-willem.schrijver@locustraxx.com
For additional questions, please call: +32 471 09 51 38

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