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IT Service Desk Technician

Company description

Biocartis is an innovative molecular diagnostics company committed to revolutionize molecular testing with its unique proprietary IdyllaTMplatform. We provide next generation diagnostic solutions aimed at improving clinical practice for the benefit of patients, clinicians, payers and the healthcare industry, with a focus on oncology.

Biocartis employs over 450 people and is headquartered in Mechelen, Belgium.

A job at Biocartis is unlike any other you’ve had. You’ll be challenged, inspired and proud. Whatever your job, you’ll be part of something unique. Biocartis drives innovation and leadership in all diagnostic-related areas where its platforms and assay technologies are required. Millions of cancer patients are depending on our success and we will not let them down. Everyone on the team of highly skilled and passionate people shares the Biocartis mission and lives the Biocartis values.

Job description

The IT Service Desk Technician is responsible for the day-to-day operations of the IT service desk.

Your main accountabilities will be:

  • First Line support for end users (Windows environment)

  • Make new user accounts and mailboxes

  • Create and maintain helpdesk procedures and documentation

  • Keep track of the hardware and software database (Property registration)

  • Administrative maintenance of ICT facilities

  • Install and configure PCs, laster printers, cell phones and tablets

  • Wi-Fi and solid network support

  • Assist Facility in the maintenance of the desk lay-out and IT solutions

  • Control of servers and maintain back-ups of different utilities under supervision of the senior system administrato

Searched Profile

  • Basic knowledge and experience of ICT
  • 0 to 2 years experience in a similar function
  • Show initiative, autonomy and good analytical skills
  • Prepared to expand knowledge
  • Customer oriented, creative and proactive
  • Good communication skills
  • Team player, able to work independently
  • Flexible & structured
  • Resilient to stress and high pressure
  • Good basic knowledge of current hard- and software
  • Good basic knowledge of Windows Operation Systems, MS Office Professional
  • Good basic knowledge of (home) networks (router, switch)

We offer

We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated. Of course we offer you a fitting compensation package.

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