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Scrum Master

Company description

We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

With our interconnected fixed and mobile networks, our customers can access digital services, data and multimedia content anywhere, anytime. We are laying the foundation for sustainable growth by investing in the network of the future and developing innovative solutions. Our wholesale partners can count on a seamless experience on our fixed and mobile networks.  

It is our ambition to become a truly customer-focused digital company. The customer is central to everything we do and the customer journey should be as simple as possible with accessible and user-friendly solutions.

We want to create an inclusive, safe, sustainable and prosperous digital Belgium. We have been climate neutral for our own operations since 2016 and have the ambition to become a circular company with a net positive impact by 2030.

Our employees are a valuable asset. We want to create a culture in which they are able to develop, make a difference, contribute to our results and be our best ambassadors.

Job description


You work in the Incident and Problem Solutions IT team

The IPS team is responsible for the development and operational support of the Servicing business capabilities such as Incident and Problem management of Proximus. The strategic platform for this is ServiceNow.

In order to continue our innovative and fast-growing implementation, we are looking for a Scrum manager to guide one or more scrum teams.

You will also work with a team composed by different profiles and coming from different countries.

Task Description

As a scrum master you’ll be our go-to person for applying scrum to produce high-quality work. Scrum Master duties include managing timelines, resolving problems and coaching team members on Agile methodologies. Ultimately, you will help create self-organizing teams that are flexible and fully productive during sprints.

Role & Responsibilities

You remove the team’s impediments: act on impediments that may block one or more people from the team to progress in their work. That may imply interactions with other teams, escalations, persuasion and building bridges of collaboration. If there is one action that will make you a successful scrum master, it will be this one.

You facilitate Scrum Ceremonies: the challenge is in the facilitation where you need to hold the space for the team to have the right outcome. Keeping the discipline of the ceremonies will be one of your priorities namely:

  • Sprint Planning: Teams plan and agree the work to be performed the following sprint.
  • Refinement: One or two sessions a week when the teams clarify the user stories with the product owner.
  • Demo: The team shows to stakeholders the working software they have produced in the last sprint.
  • Retrospective: The team inspect the last sprint of work in the human operational and technical aspects and detects actions that can be performed in order to improve work next sprint.

You protect the team from external interference as there are on a daily basis many sources of interference that may happen such as new requests, non-prioritised tasks that are popping up, people getting stuck in endless alignment sessions,… The challenge is to keep the team focused on the agreed tasks and ‘organise’ the way how to tackle requests in the team’s backlog.

Searched Profile

Required Competencies

  • You have a bachelor or master degree or equivalent by experience.
  • You have experience as a (certified) scrum master.
  • You have experience in telecom sector (not mandatory)
  • You have knowledge of IT systems which are customer-related (CMS, Web, App, CRM)
  • You are optimistic, solution oriented, creative with an open mind.
  • Customer centricity is part of your nature.
  • You value communication and collaboration with others.
  • You have a learning attitude.
  • Having knowledge in change management (AKDAR,... ) is a good asset in order to support the team in its continuous improvement
  • Good knowledge (both oral and written) of English is mandatory, Dutch or French is required.

We offer

At Proximus you have the possibility to shape your own future and the digital future of our customers. We offer you:

  • Our digital workplace, which assure you a better work-life balance
  • A nice and varied salary package including insurance, a mobility plan of your choice, telecom and other benefits.
  • The opportunity to build your own career and your development thanks to a continuous learning environment and the exhaustive offer of our Proximus Corporate University.
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