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Gent

Volvo Group

VV - Service Center Coordinator International

Company description


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta. The Group also provides complete solutions for financing and service.

The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Job description

Introduction

Service Market Logistics, one of our well-respected departments at Volvo Group. It is with great honor that we look at our distribution center, as it is the biggest one of the Volvo Group worldwide. It holds spare parts of every brand, which means all spare parts of the truck brands, the construction equipment, the busses and the marine- and industrial engines. Being successful in the long run, that’s our vision! Therefore, we offer storage but also secondary activities, which focus on delivery precision, service and efficiency.
 

This is us, your new colleagues. 

Within the Service Center International you are responsible for receiving and processing orders for material or services in an international environment. Our customers are importers or volvo regional warehouses located worldwide. The Service Center international department is the interface between the external customer and our internal Volvo departments. In the role of the service center coordinator you are responsible for delivering the right information on all types of logistic requests.  As Service Center Coordinator you are the glue between the dealer workshops and our organization. You will be part of a small, dynamic team and multicultural society. 

Do you just love to... 

You are the spokesperson of the customer message within our organization and sell our organization towards our customers.

Responsibilities:

  • Monitor the order from entry till delivery 
  • Provide customers with order confirmation, delivery times and shipping information
  • Compile statistics, measure performance, analyze and take necessary actions 
  • Structure feedback of the customers in a way that relevant stakeholders can take action to improve customer service
  • Improve processes and ways of working which are beneficial for both our department and our customers
  • Represent our organization towards the Sales organization and its network through daily operational contacts, meetings or events
  • Our openinghours are between 8:00 and 17:30

Searched Profile

Are you the one?

  • You have multilangual skills Dutch, English (French is an asset)
  • You have a strong customer focus
  • You have a strong interest in logistics
  • You have good analytical and communication skills
  • You have good experience with MS Office 365
  • You have a pro-active and hands-on attitude
  • You are a team player
  • You are a problem solver

We offer

A perfect match?

This is a temporary position starting mid May, until end of August to cover the holidayperiod. (we have 1 opportunity to stay until November aswell)

  • Attractive salary 
  • Restaurant on site
  • Meal vouchers
  • Part of an international organization
  • Social environment
  • Grow potential
  • Flexible hours to start working between 8:00 and 9:00

Let's do this!

Apply as Service Center coordinator and make a difference... Every day.

Apply for this job

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