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Young Professional - Business Data Analyst - req1793

Company description

Proximus is the leading telecommunications company in Belgium and a market leader in a number of areas, including fixed-line telephony services, mobile communications services and broadband data and Internet services.

Job description

Are you passionate about change and transformation, and eager to get to know the data analytics world? Are you looking for the unique trigger(s) that enable Proximus to deliver a superior customer experience in a cost-efficient way? Do you want to be part of a fun, young and dynamic team? Then you’ll fit in perfectly with us. 

Within the Strategy & Digital Transformation department, belonging to the Customer Operations division, you will be part of the team responsible for leading advanced data-analytics projects. These projects, built upon modern data-science techniques, have as purpose to change disruptively our operational way of working and enhance the customer experience. The team to which you’ll belong is a small, young and dynamic team also responsible for creating the long-term strategy of the Customer Operations division, leading the transformation roadmap and ensuring the implementation.

Task Description:

  • You lead several data analytics projects aiming to transform customer operations using modern data-science techniques. In order to do this you’ll work in close collaboration with data scientists from our Business Intelligence department having the necessary data expertise.
  • You explore and interpret the data, determine the business significance of the data, pin relevant information and ideas, and recommend ways to apply the data
  • You are responsible to identify new data analytics opportunities in an operational world that covers lots of activities: contact centers, online support, field operations, billing operations, backoffice, logistics, etc.
  • Once these opportunities are identified, you communicate, transmit and propose concrete solutions and recommendations through a corporate management structure, so as to "tell the story" underlying the data and influence the way the organization addresses the challenges.
  • You have contacts with many colleagues in- or outside Customer Operations: strategy team, digital transformation team, process managers, data scientists, IT, etc. The job offers opportunities to interact directly with higher management and to support strategic decisions or tactical data choices.
  • If successful, you act as a key person in transforming Proximus into a data-driven company, together with other stakeholders like IT, Customer Intelligence and the business in general.

Searched Profile

  • Strong project manager, with drive and ability to move large groups of people.
  • Proven interest in data science, or strong willingness to learn fast about it.
  • Strong communication skills to top management and to operational levels.
  • Strong analytical skills and good basic understanding of statistics and data management.
  • You are curious and results-oriented.
  • You are able to express your ideas with ease, both in writing and orally.
  • You are a team player.
  • You have good mastery of English and preferably also Dutch and French.
  • You think out of the box and come up with innovative ideas yourself.
  • You have a Master’s degree in business, engineering, IT, statistics, mathematics, or equivalent.

We offer

A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

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