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Dolce La Hulpe Brussels
Community Coordinator Trainee
Le Dolce La Hulpe Brussels, situé au coeur de la forêt de Soignes, est un sanctuaire verdoyant et tranquille à seulement quelques minutes du centre-ville et de l’aéroport international de Bruxelles.
Ce complexe hôtelier et centre de conférence haut de gamme a pour but d'apporter à sa clientèle de loisirs et d'affaires tous les bienfaits d'un lieu vraiment inspirant, notamment grâce à son centre Wellness (piscine couverte, sauna, hamman, salle de fitness), son luxueux Spa Cinq Mondes, ses superbes restaurants et bars lounge et ses 264 chambres et suites équipées de commodités ultra-modernes et d'un décor élégant et contemporain.
Offrant plus de 4500 m² d'espace de réunion certifié par l'IACC comprenant 43 salles de réunion équipées de la technologie la plus avancée dont 2 auditoriums, le Dolce La Hulpe Brussels crée un équilibre entre le travail et la détente en proposant des opportunités sportives, récréatives et de loisir sur place.
Chaque aspect d’un séjour vise à nourrir l’esprit et le corps, dans la tradition des Hôtels et Resorts Dolce.
1. Content creation – writing blog posts and material for social media channels - 25%
2. Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, Pinterest, Instagram and other strategically relevant social media. Driving engagement of Dolce La Hulpe Brussels and promoting digital opportunities - 30%
3. Customer relations – the Community Coordinator Trainee is responsible for customer support through the social media. He is also responsible for answering any online guest comment and other feedback from Tripadvisor and other dot coms allowing direct online feedback - 25%
4. Communications/marketing strategy – the Community Coordinator Trainee is responsible for creating a strategic marketing/communications plan on social media - 10%
5. Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives - 10%
This role is based in La Hulpe, Belgium
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Worldwide’s Count on Me! Service Culture to be responsive, respectful and deliver a great experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
Analytics orientation – able to interpret data to define direction, key drivers and objectives
Cultural awareness – able to navigate different cultural environments, anticipate differences
Communication – strong interpersonal skills and able to communicate in writing, verbally and present throughout all levels of the organization and externally in French, English and Dutch
Resolution focus - results-oriented with the drive and tenacity to deliver as well as to overcome potential obstacles with positivity and maintaining motivation
Autonomy – able to prioritize high-return opportunities and multi –task without intervention
Flexibility – copes well with a changing landscape and shows drive, initiative, creativity and problem solving, adjusting course when necessary
Structured – able to establish and build processes and systems that sustain change and enhancement and keep projects on track and deliver within specified timelines
Innovation - comfortable in trying new procedure and approaches and taking calculated risks to ‘test and learn’
Customer orientation – maintains sight of the customer perspective and strives for results which drive the value proposition
Minimum Requirements and Qualifications
Experience in e-commerce or online marketing, ideally within a Digital Marketing or Online Travel Agency environment
Experience with web analytics (e.g. Google Analytics, Insight etc.) is an advantage
Previous experience in consumer-led marketing and social media in particular is a plus
Fluency in spoken and written English, French and Dutch is essential
High level of proficiency in the use of Microsoft Office programmes
Place de parking, logement & repas offerts
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- English: excellent
- French: good
- Dutch: good