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Customer Success Consultant Intern

Company description

Riaktr helps big corporates make impactful data-driven decisions, with a current focus on the telecom industry. Our apps enable Sales & Distribution teams to increase sales or reduce OPEX and Network investment teams to optimize their CAPEX investments. We use state-of-the-art technologies that allow the users to visually explore the data and be guided to recommended actions, based on intelligent algorithms and machine learning. We work with six of the ten biggest telecom operators to revolutionize the telecom industry.

Job description

Meet your new team

Working in our team means you support our clients from the very first kick off meeting until the point where our apps are getting recurrently used to to make key business decision that lead to a strategic advantage in achieving their targets . We deploy the best data scientists to engage our customers during and after the implementation of our apps. We act on the commercial, marketing and operational front to add significant business impact to the top and bottom-line. We strive to deploy our apps according to best practices and facilitate the change management journey of our customers by embedding our apps in their daily routine.

The role

As Customer Success Consultant Intern, you will support the Professional Services Team in the deployment of our apps and daily interactions with our clients. Your work and the recommendations deduced from your analysis will have a direct impact on the business:

  • You will be part of the project delivery team as a business consultant ensuring the clients' needs are fully understood and aligned with the product being delivered
  • You will continue to support the client post-delivery, providing coaching and recommendations to increase the value of the product delivered
  • You will follow-up and analyze the performance improvements set-up by Real Impact
  • You will build sophisticated usgae monitoring reports using Python
  • You will have the opportunity to travel with the team to exotic locations and meet the client on their premises (when things improve and travelling is again allowed)
  • This is a paid internship, you need to be currently enrolled at the university.

Searched Profile

Your must-haves

  • You have a strong interest in big data and are willing to explore this field
  • You have strong communication skills
  • You have advanced knowledge of Excel
  • If you have some experience in Python, SQL and any data visualisation tool, it will be a good plus.
  • You are pragmatic and have excellent analytical capabilities
  • You are fluent in French and English

We offer

Work with us

  • This is a paid internship, you need to be currently enrolled at the university.

  • You will build a perfect understanding of our tools, earn a good understanding in the telecom industry, while mixing very good technical and business knowledge.

  • You will quickly see the impact of your work in real-life, not just in reports
  • You will enjoy working in a highly entrepreneurial environment, without rigid processes & long approval flows
  • We care about outcome, not effort so you will be able to enjoy some flexibility of working hours.
  • We are a highly talented international team of top-notch experts and learn from each other everyday
  • You’ll have a unique opportunity to travel and discover the world- we all have a strong sense for adventure and discovery
Apply for this job
Only for undergraduate students

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