Company description

Cowboy (www.cowboy.bike) is a digitally native, vertical brand which notably implies that the product will be sold only online. One of Cowboy core values is Customer Obsession as we want to build a great brand people love. As people value testing a product prior to making a decision Cowboy will be offering Test Rides where Customers can test the bike, ride it for a while and ask all kind of questions. As the customer journey is almost entirely digital this will be the only direct contact with the Customer, making it a critical moment and an opportunity for Cowboy to create a magical customer experience.

Job description

Cowboy is looking for people who are building and developing business by making the Test Ride a magical customer experience and inspire anyone who is interested in the product. The Brand Ambassador should be able to

• inspire trust - by having an in-depth expertise of the bike and its fit in the urban environment and the market
• radiate passion - by having a strong connection to the bike, cycling and urban mobility in general
• make an immediate connection - by being empathic, social and fun while keeping an aura of expertise without being arrogant or ‘in your face’
• be dynamic, hands-on - by being mobile, coping with unforeseen circumstances
• deliver a smooth and error free experience - by being structured and being flawless in planning
• create a magical journey for the Customer

As a Brand Ambassador you will

• Develop Business for Cowboy by being an expert and being able to radiate passion to potential Customers
• Become an expert of the bike, knowing all its ins and outs
• Communicate this expertise on a daily basis via chat, call, face-to-face or email communication
• Plan Test Rides and/or meetings with potential customers and/or group of customers
• Do the Test Ride and meet all kinds of people with all kinds of questions
• Follow up after the Test Ride
• Be responsible for your sales as your key activity
• Revert customer feedback to the Engineering and Manufacturing team to enable them to continuously improve the product
• Have the opportunity to grow in your role by potentially lead the team of Brand Ambassadors or move to key accounts

Searched Profile

We are looking for a entrepreneurial person who

• Has 0-3 years experience
• Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
• Is tech-savvy, background or degree in bike mechanics
• Has a clear passion for bikes and/or urban mobility
• Has experience with business development and/or partnerships

We offer

• Become one of the key employees of a fast-growing startup
• Open, respectful and fun company culture
• Have a real impact on the company’s growth and evolution
• Work with people who love what they do every day

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