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The President Brussels Hotel

Front Office Agent / Receptionniste

Company description

The President Brussels Hotel is a 4* property with 296 rooms, 16 meeting rooms and a unique private garden of 3000m².  It also benefits from high speed Wi-Fi, a fitness center on the roof top, a breakfast restaurant, a Mediterranean bar and a restaurant with a garden view and a terrace.
This hotel welcomes guests since 1983 and has been renovated in 2009. It re-opened in April 2019 under the management of Everland. A complete renovation of the building is planned for 2020 – 2021.
The hotel is easily accessible by public transportation as it is located 500m from North train station with international connections, a direct train to/from the airport and a metro/tram stop going straight to the city centre. By car, the hotel is at 20 minutes to the airport and to the highway. It is also close to famous convention centres like Tour & Taxis, Square and Brussels Expo.

Job description

We are looking for a highly motivated trainee aiming to provide the best first impression as well as a pleasant and memorable stay to our guests. The trainee will mainly have to:

·        Greet with a welcoming smile and politely assist all the guests entering the hotel

·        Check-in and check-out guests according to the hotel standards

·        Manage VIPs as well as Groups arrivals and departures following the C&E guidelines

·        Provide accurate information about the hotel and about Brussels

·        Handle guests’ requests and guests’ complaints in a timely and professional manner

·        Answer phone calls, emails and make reservations

·        Upsell guest rooms by selling available alternatives and promote hotel services

·        Prepare bills and take payments

·        Communicate daily with the operational departments

·        Ensure the work area remains clean and fully stocked

·        Audit and balance the daily revenue of all the outlets

·        Run the end of day process in the property management software (Opera)

·        Complete monthly reports

·        Operate room service orders during the night shift

·        Handle overnight emergencies and security

Searched Profile

The applicant should look for an internship of minimum 6 months and should have the following qualifications and skills:

·        Languages: English, French and/or Dutch (2 of these languages are mandatory)

·        IT: Knowledge of Microsoft Office and Opera (optional)

·        Accurate and punctual;

·        Neat and professional appearance

·        High quality customer service, smiling and welcoming

·        Excellent written and verbal communication skills

·        Organized and strong attention to details

·        Problem solving and initiative skills

·        Team spirit, friendly

·        Ability to stay calm and polite under pressure

Flexible regarding tasks and schedule

We offer

·        Hours/week: 38h

·        A monthly allowance;

·        Transportation: 100% on local public transportation

·        A professional environment to work in and the opportunity to work on the re-positioning of the hotel on Brussels Market;

·        Personal coaching and training to support your internship;

Apply for this job
Only for undergraduate students

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