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Guest Relation Agent
Aware of new paces of life where the line separating work and leisure is disappearing, we have designed spaces that adapt to these needs. Smartflats offer an innovating concept of spaces to live, sleep and work in by putting technology at our clients’ disposal.
Smartflats apartments offer intimacy and the flexibility of a home with the added comfort of a hotel. They can sleep up to 6 people for stays from one night. All our Smartflats are situated in privileged locations and have been stylishly decorated by our interior designer.
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Smartflats and Smartwork collaborate to offer a complete experience combining design, flexibility and assistance. Smartwork offers work spaces and meeting rooms in the best locations in Brussels and Liege.
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Smartflats give the keys to the neighbourhood to its clients thanks to customised recommendations so that they can discover the town as if they’d always lived there. Places tried and tested by our team!
Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
Assist guests before, during and after their stay
Develop a thorough knowledge of the apartments and services
Monitor guests reviews and follow up for maintaining and improving ratings
Take and manage reservations, and promote extra services
Liaise closely with the Housekeeping Team, and monitor special requests and needs
Coordinate with the Call Centre Team
Follow up on payments
Draft concise and clear notes for the Maintenance Team
Use reporting and monitoring tools with a view to improve operations efficiency
Ensure the telephone standby
You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You're a great match if you are absolutely guest-centric and committed to meet and exceed guests’ expectations. You're flexible, have a can do attitude and a problem solving, result oriented driven.
Bilingual in French and English
Additional languages are a big plus
CV and Cover Letter to apply
Start date: as soon as possible
You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too! When not working with our young and cheerful team you can enjoy our nice terrace ;)
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- French: excellent
- English: excellent