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Internship
Bruxelles
Smartflats
Guest Service Agent
Company description
At Smartflats, we know that even the best hotels have their limitations. Their rooms are small, their atmosphere is impersonal and they simply don’t allow to relax as we would at home. That’s why we have launched a range of high quality furnished apartments, giving all the comfort and privacy of your own home, with all the quality and style of a top hotel.
Smartflats is all about:
- the best locations; premium locations in Brussels, Liège or Antwerp.
- independency; self check-in access thanks to access codes.
- quality and services; our connected team is available 24/7 by phone or email.
- style and comfort; stylishly decorated flat and a feel-at-home.
Job description
Description de la fonction
- Accueillir nos clients (Dans notre lounge, via email, téléphone et notes) et assurer un séjour et un service de qualité
- Assister nos clients avant, pendant et après leur séjour
- Développer une connaissance approfondie de nos Smartflats et services
- Répondre aux commentaires de nos clients et faire le suivi pour améliorer leur taux de satisfaction
- Prendre et gérer des réservations, ainsi que promouvoir nos services
- Développer une bonne relation avec notre équipe Ménage et ainsi assurer le suivi des demandes clients
- Coordonner l'information avec l'équipe du Call Center
- Faire le suivi des paiements
- Élaborer des notes claires et précises pour notre équipe technique
Searched Profile
- Vous vous assurerez que nos clients passe un séjour digne de ce nom en intéragissant avec eux via
- emails, téléphone et réseaux sociaux. Vous êtes la personne que nous recherchons si vous mettez le
- client au centre de vos préoccupations et que vous vous dédiez à aller au-delà de leurs attentes. Vous
- êtes flexible, pro-actif et créatif dans la résolution de problème. Vous parlez le français et l'anglais, une
- autre langue est un atout considérable
We offer
- Dates de stages flexibles
- Durée minimum de 3 mois
- Équipe jeune et dynamique
- Bureaux dans le centre-ville de Bruxelles
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Job Summary
Horeca, restauration & Tourism
Horerca & Tourism
September,
October,
November,
December,
January,
February,
March,
April,
May,
June,
July,
August
Minimum 3 month
No
- French: good
- English: good
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