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Internship

Bruxelles

The President Brussels Hotel

RESERVATION AGENT TRAINEE

Company description

The President Brussels Hotel is a 4* property with 296 rooms, 16 meeting rooms and a unique private garden of 3000m².  It also benefits from high speed Wi-Fi, a fitness center on the roof top, a breakfast restaurant, a Mediterranean bar and a restaurant with a garden view and a terrace.
This hotel welcomes guests since 1983 and has been renovated in 2009. It re-opened in April 2019 under the management of Everland. A complete renovation of the building is planned for 2020 – 2021.
The hotel is easily accessible by public transportation as it is located 500m from North train station with international connections, a direct train to/from the airport and a metro/tram stop going straight to the city centre. By car, the hotel is at 20 minutes to the airport and to the highway. It is also close to famous convention centres like Tour & Taxis, Square and Brussels Expo.

Job description

We are looking for a highly motivated trainee aiming to provide the best first impression as well as a pleasant and memorable stay to our guests. The trainee will mainly have to:

Greet with a welcoming smile and politely assist all the guests entering the hotel
Provide accurate information about the hotel, the services and the promotions as well as about Brussels
Answer phone calls and emails from guests and partners
Handle guests’ requests and guests’ complaints in a timely and professional manner
Upsell guest rooms by selling available alternatives and promote hotel services
Prepare bills, take payments and send invoices
Communicate daily with the operational departments
Make quotation for individual reservations and groups for less than 10 rooms
Encode and update reservations in our PMS system coming from different channels with the appropriate process
Review all profiles encoded in the PMS system and make merges when needed;

Encode rooming list for reservation and C&E department
Quotes prices and availability including cross-selling and up-selling
Develop and maintain positive working relationships with others
Communicate daily with the front desk and assist the team when needed
Comply with quality assurance expectations and standards
Maintain confidentiality of proprietary information
Perform other reasonable job duties as requested by Supervisor

Searched Profile

Languages: English, French and/or Dutch (2 of these languages are mandatory)
IT: Knowledge of Microsoft Office and Opera (optional)
Accurate and punctual;
Neat and professional appearance
High quality customer service, smiling and welcoming
Excellent written and verbal communication skills
Organized and strong attention to details
Problem solving and initiative skills
Team spirit, friendly
Ability to stay calm and polite under pressure
Flexible regarding tasks and schedule

We offer

Hours/week: 38h
A monthly allowance of €650;
Transportation: Reimbursment on local public transportation
A professional environment to work in and the opportunity to work on the re- positioning of the hotel on Brussels Market;
Personal coaching and training to support your internship.

Apply for this job
Only for undergraduate students

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