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SERVICE CLIENT - MARKETING - JUNIOR CUSTOMER OPERATIONS SPECIALIST
ZappTax is an innovative tax free shopping mobile app that facilitates the way international travelers can obtain a refund of the value added tax (VAT) charged on the goods they purchase in the European Union. Tax free shopping allows non EU residents to a refund of the value added tax (VAT) charged on the goods they purchase in the EU. Each year, more than € 50 billion worth of goods are bought under this scheme across the EU. The market is projected to grow by 10% annually in the coming decade.
ZappTax was founded in February 2017 and published its app (available for iOS and Android) and website (www.zapptax.com) on August 1st and is now available for purchases made in France, the UK, Spain and Belgium.
The company, which is at the crossroads of the tourism and fintech industry, is growing rapidly and is looking to reinforce its operational teams during busy seasons.
What you will need to do
- Support the Operations Manager in all operations-related tasks of the business;
- Prepare, produce and dispatch tax-free forms to international travelers in Europe;
- Monitor operational dashboards to ensure timely reaction to customer needs;
- Interact with international travelers through the customer chat interface;
- Follow up post-production process related to document collection and tax refunds;
- Prepare accounting documents for the monthly submission of tax returns;
What you need to know and how you need to be
- Very good command of written and spoken French but also English (a must);
- Well organized and methodical;
- Ability to work in an informal and less structured environment;
- Good customer communication skills and the ability to solve/troubleshoot problems;
- Ability to work within configured workflow software used to manage business;
- Enthusiastic, hardworking and a team player;
Nice to have
- Additional language skills (Dutch, Spanish and Mandarin Chinese);
- Ability to work under pressure
Compensation : to partly cover the cost of living.
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