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Santander Consumer Bank SA
Technical Support Engineer (IT)
Santander Consumer Bank est une banque belge qui fait partie du groupe Banco Santander.
Banco Santander est une banque de détail et commerciale de premier plan, fondée en 1857 et basée en Espagne, avec une part de marché significative dans 10 pays principaux en Europe et en Amérique. Elle est la plus grande banque de la zone euro en termes de capitalisation boursière. Fin 2017, Banco Santander disposait de 986 milliards d'euros de fonds clients (dépôts et fonds communs de placement), de 133 millions de clients, de 13 700 agences et de 200 000 employés. Banco Santander a réalisé un bénéfice attribuable de 6 619 millions d'euros en 2017, soit une augmentation de 7% par rapport à l'année précédente.
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Taking ownership of employees issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with employees to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/VMware/Cisco environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Languages : English / French /Spanish
- Un stage non-rémunéré dans un environnement convivial et international.
- Avantages extras: chèques repas + transport payé.
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