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Antwerpen

Online Heroes

Digital Customer Advisor (NL/FR/ENG)

  • Start date
    Always
  • Schedules
    Weekdays
  • Languages
    English: excellent Dutch: excellent French: excellent
  • Driving license required
    No
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Company description

At Online Heroes e-commerce technology meets luxury brands in a space that celebrates both creativity and digital advancement. We are a dynamic team striving to exceed our customer’s expectations in delivering results. We are currently recruiting a Digital Customer Advisor to support our team.

Job description

  • You handle customer enquiries & style advice questions
  • You contact customers with a proactive approach (by phone, email and chat)
  • You monitor and follow-up outgoing orders and returns
  • You are in contact with our logistic partners (warehouse, courier services)
  • You manage customer surveys & outbound calling
  • You are service-oriented and keen on continuously improving
  • You bring our service to the next level together with your colleagues

Searched Profile

  • You have an excellent written and verbal knowledge of Dutch (native), French and English. Any other language is a plus.
  • You have strong communication skills (speaking, listening & writing)
  • You are service and sales oriented
  • You have affinity with designer fashion
  • You have a strong educational background in languages, preferably a communication degree

We offer

At Online Heroes our people are our success. We focus on growth through innovative solutions, service quality and highly qualified employees while working for and with strong brands. At Online Heroes your will get the opportunity to develop your skills to the max in an innovative team of e-commerce entrepreneurs.

We are looking forward to your expressive application via our career site.

 

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