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Student job
Bruxelles
PROCAPITAL BELGIUM
Gestionnaire Relation Clients - Back Office Titres (H/F)
Company description
ProCapital (membre d’Euronext, LCH Clearnet et Euroclear), filiale du Groupe Crédit Mutuel Arkéa, est un Prestataire de Services d’Investissement aujourd’hui leader dans le domaine des services de front et back-office Titres à destination des établissements financiers pour la gestion et le traitement des comptes de leurs clients particuliers. Dans le cadre de son développement, ProCapital recherche, afin de renforcer l’équipe Service Clients Institutionnels :
Stagiaire Finance – Relation Clients
Job description
En relation avec l’ensemble des services de ProCapital, vous êtes au cœur du Client Services Management (CSM) en étant en contact avec nos clients institutionnels (banques belges).
Après une période de formation, vous participerez aux missions suivantes :
Gestion et suivi des demandes des Clients Institutionnels, en collaboration avec l’Account Manager :
- Demandes d’informations,
- Traitement d’instructions Back Office,
- Demandes d’évolutions,
- Traitement d’incidents ou de réclamations clients.
- Suivi des SLA (Service Level Agreement).
- Collaboration à la réalisation de communications destinées aux clients ;
- Participation au suivi de la qualité des différents services en collaboration avec les responsables de ces derniers ;
- Réalisation de reportings d’activité du service.
- Participation aux projets de développement de Procapital Belgium
Searched Profile
- De formation Bac +4/5, type Ecole de Commerce, de Gestion ou équivalent universitaire Master 1 ou 2 avec option finance de marché, vous maîtrisez les outils bureautiques et êtes intéressé(e) par les marchés financiers et Internet.
- Votre rigueur, votre sens du relationnel, votre investissement et votre motivation vous permettront d'évoluer dans un environnement réactif et exigeant.
- Une bonne maîtrise de l’anglais serait un plus.
We offer
Contrat à durée déterminée - à temps plein
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PROCAPITAL BELGIUM
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PROCAPITAL BELGIUM
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or
Requiered information
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Explain why you’re interested in this job and how your background, interests and personality make you a suitable candidate for this position. Tip: this letter is sent directly to the company, so make sure you adapt it to this specific job description!
PROCAPITAL BELGIUM
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Explain why you’re interested in this job and how your background, interests and personality make you a suitable candidate for this position. Tip: this letter is sent directly to the company, so make sure you adapt it to this specific job description!