Description de l'entreprise

Pix-IT Solutions sprl

Pix-IT est une PME familliale qui offre l'opportunité au petite, moyenne et grande entreprise d'avoir un departement de support informatique de manière délocalisé.

Nous assusrons le bon fonctionnement informatique de nos client au quotidien.

Nous installons, configurons et maintenons l'infrastructure réseau, matériel, logiciel de nos clients.

Description de la fonction

Job Objectives
The requirements of the job are varied.
We are looking for someone who is willing to be part of a team, doing whatever tasks are required to deliver a top class service to our customers.
This might one day involve sitting at your desk answering support emails and phone calls, and the next day visiting a customer’s site to advise on their IT systems.
We believe that people skills are just as important as technical skills, so we are not looking for technical experts who want to sit in a dark room.
We need people who can communicate well with our customers and who can explain technical issues in very simple terms.
We need people whose values fit with our own ‘friendly’ values!

Specific Responsibilities

• Providing 1st and 2nd line technical support on Windows; answering support queries via phone and email
• Visiting customer sites to troubleshoot problems that can’t be fixed remotely
• Maintaining a high degree of customer service for all support queries
• Taking ownership of user problems and being proactive when dealing with user issues
• Weekend and out‐of‐hours working will sometimes be necessary

Essential Requirements

• IT Graduate
• Excellent communication skills (telephone and face to face).
• Previous experience in first or second line IT Support
• The ability to learn quickly – we don’t expect you to be an expert now, but we want you to become one quickly!
• A self‐starter who is comfortable working alone or within a team
• Prepared to be flexible and open‐minded about all aspects of the job
• Basic knowledge of Microsoft based server and desktop operating systems, networks and office systems
• Driving license

Desirable Requirements

• Previous helpdesk experience

Salary and Benefits

• We offer a highly attractive package that includes car, mobile phone, fuel, laptop, medical assurance
• We’re located in Grimbergen (1Km from Brussels)

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