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Greece, Spain, Croatia,...

Thomas Cook iDM

Leisure & Entertainment Kids Rep

  • Date de début
  • Horaires
    Jours de semaine Soirées Week-ends Vacances
  • Langues
    Anglais: bon
  • Permis de conduire requis
  • Partage ce job avec tes amis

Description de la fonction

To ensure exceptional service is delivered to customers in destination. To work as part of the Kids Club team with a responsibility to prepare, manage and deliver sessions.

Key accountabilities and decision ownership:

  • Deliver exceptional customer service to achieve service & targets in line with the SLA
  • Create and organize a varied activity program for children 3-11 years
  • Deliver the Kids Disco in the evening
  • Ensure activities are engaging, fun, creative & entertaining at all times to the customers  
  • Guide both day and evening events as required on your own or as part of the team
  • Take an active role in any in-house entertainment/ activity where possible
  • To establish a respectful relationship and communication with guests, colleagues, hotel staff, suppliers and senior staff
  • Prepare an inviting & up to date Kids Club notice board and to participate in welcome introductions of the service rep
  • Promote all commercial driven tasks and ensure cash management & liquidation procedures are followed in accordance with the company guidelines
  • Accurately complete Kids Club paperwork in accordance with the company guidelines
  • Ensure the highest quality and health & safety standards are maintained at all times
  • To handle complaints and resolve problems if necessary
  • To remain flexible at all times with regards to duties and working hours

Profil recherché

Skills, know-how and experience:

Must have:

  • Strong, credible presentation skills both verbally and written
  • Experience of working successfully with customers and providing a best-in-class service to them
  • Fluent in English & service language of given market (s)
  • Competent with technology and experience in quickly
  • Self-sufficient and independent

Preferred: Experience of working with children

Technical / professional qualifications:

  • Experience in coaching in other sport disciplines
  • Experience in providing entertainment
  • Experience on stage
  • Experience in dancing

Nous offrons

A unique & well paid experience abroad!

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