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Braine-le-Château

Monde Selection

Customer adviser

Description de l'entreprise

Since 1961, Monde Selection, International Quality Institute, is the worldwide specialist in certifying the Quality of consumer products.

Each year more than 3.000 products from 92 countries are tested and awarded with a Quality label by 80 independent jury experts.

Monde Selection organize the evaluation of products in different categories:

  • Food products
  • Spirits and Liqueurs
  • Beers, Waters and Soft-Drinks
  • Diet and Health
  • Cosmetic products
  • Wine

Our quality labels are known worldwide and especially in Asian markets.

Description de la fonction

As a Customer Adviser you are responsible for the communication with clients, you offer support for products registration and follow-up on the operational aspects of the product’s evaluation and result communication.

The position responsibilities include:

  • Ensure outstanding customer experience and continually identify opportunities to improve itHandle with care and rigor the products registration.
  • Manage incoming calls and all after sales related requests via our mailbox and social media. Align and communicate the institute policy across all channels.
  • Improve, automate and update CRM processes alongside identifying the necessary developments to gain on efficiency.

As being part of a team, you will collaborate with colleagues to:

  • Prepare the Jury tastings
  • Handle and follow-up with logistic of the tastings and product shipment
  • Manage the organization of the storage area
  • Participate to the organization of the Annual Award Ceremony that is held every year in a major European city

Profil recherché

  • We are looking for a person with customer centric approach and very good communication skills
  • Being comfortable speaking to a wide range of people from different culture
  • Ability to multi-task, prioritize, and manage time effectively during peak season
  • Perfect bilingual in English and French (both written and spoken). This criteria is an absolute necessity
  • Fluent in Chinese, Japanese or Spanish is an important asset (both written and spoken)
  • Good knowledge of MS Office (Outlook, Excel and Word). Familiarity with graphic design tools is an asset.
  • Teamplayer and prepared to work in direct cooperation with all staff
  • Combine strong empathy with a solution-minded, goal-oriented mindset and approachInitiative taker

Nous offrons

Being part of Monde Selection team means:

  • You will join a dynamic team with a real international and entrepreneurial culture
  • You will work with young, motivated  and friendly individuals
  • You will have a 360° professional experience in a growing company
  • You will enter a team-based and stimulating working environment with an actual work-life balance
  • You will actively participate in Monde Selection next growth phase
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