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Customer Supply Specialist

Description de l'entreprise

Consultys, the market reference in pharmaceutical and biotech consulting

For nearly 15 years, the largest laboratories in the world have been showing their confidence in our company. Specialized in pharma, biotech and medical devices, we support our customers from research to product launch.

We cultivate a human-scale company spirit that allows us to personally follow our 450 employees – each of them known for their technical and scientific expertise. Through our regional subsidiaries in France, Belgium and Switzerland, we offer everyone geographical stability, without a mobility clause in the contracts.  

Description de la fonction


CONSULTYS BENELUX is looking for a Customer Supply Specialist to reinforce its Consulting team. As a consultant you will participate to a Customer Services project for one of our clients. For this particular project, the main objective is to ensure supply continuity to the client Markets including Rep Offices by tracking the production releases, creating delivery notes and following up shipments from Global Sales Organization covered by Global Customer Service teams.

As a specialist, you will take over additional responsibilities to represent the team in different projects and act to foster the internal collaboration with other departments.

Your main duties will be:

  • Build a strong relationship with local Supply Chain managers,

  • Be active and manage Markets queries by taking ownership/responsibility and liaising with the different internal departments if necessary,

  • Be proactive in identifying their needs and potential problems to continuously improve collaboration and provide the best possible service.

  • Create and maintain an excellent reputation with all internal business contacts,

  • Collaborate with applicable stakeholders: planning, logistics, commercial, finance, QA, master data team… as necessary,

  • Follow up on low cover items and proactively co-ordinate with Planning & Logistics operation to ensure timely delivery of products,

  • Act as intermediary between the client Markets and supplying sites,

  • Monitor daily open stock transfer orders for the client Markets and sales orders for Rep Offices,

  • Analyze latest market/country information to understand mid and long-term supply requirements,


WORK LOCATION: Belgium, Wallonia

Profil recherché


  • Customer Service oriented

  • Fluency in French and English, any other language is a plus

  • Functional knowledge of Supply Chain processes

  • Experience with any ERP, SAP is a strong advantage

  • Stress resistant, analytical, flexible, able to work independently, strong team spirit, excellent verbal and written communication skills and customer focused

  • Exceptional organizational skills

  • Excellent attention to detail

  • Experience within the context of an international organization

Nous offrons

Do you want to integrate the consulting world into a human-sized company that values the individual and the performance? Do you want to invest in long-term innovative projects? To share your skills in a close-knit team where experiences are shared freely? So, join us! We offer you an attractive salary and fringe benefits. You will work in a stimulating international environment, with numerous opportunities for personal development.

Compétences Kazi du job

Découvre ci-dessous les valeurs et compétences qui sont important pour cette fonction. Fais le test Kazi et découvre si tes valeurs et compétences correspondent à celles requises pour le job.


Le challenger
Un membre de l’équipe « challenger » essaie de maximiser le potentiel de chacun de ses partenaires de travail ou des autres membres de l’équipe afin d’impliquer tout le monde dans la réalisation de performances de haute qualité.
Le visionnaire/stratège
Un visionnaire/stratège a une vision claire du futur et de l’orientation qu’il convient de prendre. Dans une équipe, il analyse de manière critique la pertinence à long terme des tâches du groupe.

Valeurs professionnelles

Dans le cadre de cette fonction, le collaborateur est tenu de respecter strictement des procédures, conventions ou méthodes de travail. La description de fonction est claire et le collaborateur reçoit régulièrement un feed-back concernant ses prestations au travers d’une concertation structurée. Le collaborateur a principalement des contacts informels au sein de son organisation.
Orienté humain
Vous avez de nombreux contacts dans le cadre de cette fonction. Dès lors, il est essentiel que le collaborateur puisse s’approprier les idées et les sensibilités d’autres personnes. Le collaborateur voit le produit fini ou le servi fourni au final, qui est le fruit de son travail, et son action a un sens pour des personnes extérieures à l’organisation

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