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Capgemini Belgium

First Line Support Engineer Role

Description de l'entreprise

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses. For more information about us, check out

Description de la fonction

To reinforce our service desk we’re looking for first line support engineers to join our team. Do you speak fluently Dutch, French and English? Do you prefer working during the day or is a variation between day-, night-, and weekend work no problem for you? And do the following responsibilities appeal you?

  • You’re a great listener and register IT questions and problems communicated by end users over the phone and mail;
  • You’re customer minded, with good communication skills;
  • If possible you provide an answer to the questions and/or solve the problems, otherwise you escalate the calls to a higher level of support;
  • Depending on your knowledge, experience and interest, your responsibilities may include first and/or second line support.

Then you’re the Service Desk Professional we’re looking for!

Depending on your experience and interest, you will be working at our service desk at Diegem or at a project at one of our clients.

Profil recherché

Your profile: 

  • You have minimum a (technical) high school degree
  • You have a good knowledge of IT Hardware
  • Knowledge or affinity with ICT is a strong plus
  • Excellent communication skills, both written and spoken
  • You see IT problems as a challenge and an opportunity to learn
  • You’re friendly, professional and helpful in contacts with customers
  • You’re able to win the trust of our client
  • You’re stress resistant and can perform under pressure and changing working conditions
  • You possess a good team spirit, but you can work autonomous when needed
  • You’re fluent in Dutch, English with a good level of French
  • A good knowledge of Polish, Czech, German, Spanish or Italian is a plus
  • Flexibility is no problem for you
  • Experience is a plus!
  • You are familiar with the Windows environment and MS office package – knowledge of another environment a strong plus
  • Knowledge of Citrix, Active Directory and networking are a strong asset

Nous offrons

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,…).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

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