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Customer Happiness Agent (Brussels)
Description de l'entreprise
BePark is a young and innovative company at the forefront of the European parksharing market!
We are the missing link between drivers in search of an increasingly hard-to-find parking spot and parking owners who are looking to optimize the management of their asset.
Our growing team works hard towards offering the best parking solution to our customers. With BePark, drivers can use a parking by the hour, book it for several days or rent it monthly for an unlimited period, always at a very competitive price. Our technology allows them to be fully independent, from finding a parking online to opening the gates with their smartphone!
BePark aims to be the SMART parking solution of tomorrow's cities and by smart we mean Simple, Mobile, Agile, Reactive and Technologic!
This takes a team of smart and motivated people...
Description de la fonction
- Provide amazing service to our clients and prospects
- Answer incoming calls and inquiries via our customer service channels
- Find solution, reassure and following up with clients and prospects on their questions and issues
- Work with the sales team to help convert leads into new customers and help them get started with BePark.
- Be Proactive in identifying improvements in customer experience, both in our products and processes
- Analyzing Customer Care reportings
- You can commit to working with us at least 3 months in order to fully understand the business and develop your skills
- Strong Empathy and ability to understand customer needs
- You are result-oriented and proactive, with an entrepreneurial mindset
- You are organized and focused
- You enjoy social contact and meeting new people
- You speak fluently and can write in French, Dutch and English
- You have min. (or are in last year of) a Bachelor degree
- You have very good analytical skills
Working in this position, you will :
- Receive a highly valuable on-the-job training
- Have your own goals and a mentor to help you reach them
- Build a deep knowledge of various sectors, such as Real Estate, Hotel and Retail
- Gain new skills and unleash your full potential
- Be a part of a young, innovative and fast growing SME
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