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Stage

Bruxelles

The President Brussels Hotel

RECEPTIONIST / NIGHT AUDITOR / GUEST RELATION

Description de l'entreprise

The President Brussels Hotel is a 4* establishment with 296 rooms, 16 meeting rooms and a unique private garden of 3000m².  It also benefits from high speed Wi-Fi, a fitness center on the roof top, a breakfast restaurant, a bar and a restaurant with a garden view and a terrace.

This hotel welcomes guests since 1983 and has been renovated in 2009. The property has reopened in April 2019 under the management of Everland. A complete renovation of the building is planned for 2020 – 2021.

The hotel is easily accessible by public transport as it is located 500m from North train station with international connections, a direct train to/from the airport and a metro/tram stop going straight to the city centre. By car, the hotel is at 20 minutes to the airport and to the highway. It is also close to famous convention centres like Tour & Taxis, Square and Brussels Expo.

Description de la fonction

We are looking for a highly motivated trainee aiming to provide the best first impression as well as a pleasant and memorable stay to our guests. The trainee will mainly have to:

Greet with a welcoming smile and politely assist all the guests entering the hotel

Check-in and check-out guests according to the hotel standards

Manage VIPs as well as Groups arrivals and departures following the C&E guidelines

Provide accurate information about the hotel and about Brussels

Handle guests’ requests and guests’ complaints in a timely and professional manner

Answer phone calls, emails and make reservations

Upsell guest rooms by selling available alternatives and promote hotel services

Prepare bills and take payments

Communicate daily with the operational departments

Ensure the work area remains clean and fully stocked

Audit and balance the daily revenue of all the outlets

Run the end of day process in the property management software (Opera)

Complete monthly reports

Operate room service orders during the night shift

Handle overnight emergencies and security

Profil recherché

The applicant should look for an internship of minimum 6 months and should have the following qualifications and skills:

Languages: English, French and/or Dutch (2 of these languages are mandatory)

IT: Knowledge of Microsoft Office and Opera (optional)

Neat and professional appearance

High quality customer service, smiling and welcoming

Excellent written and verbal communication skills

Organized and strong attention to details

Problem solving and initiative skills

Team spirit, friendly

Ability to stay calm and polite under pressure

Flexible regarding tasks and schedule

Nous offrons

We are offering an internship in Front Office (Day & Night) from 02/09/19 for 6 months.

Full time: 38 hours per week, 5 days a week.

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