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Bruxelles

dFakto

Service Desk Operator

Description de l'entreprise

dFakto is a fast-growing and dynamic company, delivering both data driven consulting services to support major transformations and data driven products to companies in order to transform and run. We are active in varied sectors like banking, insurance, automotive for over a decade. We quickly provide relevant, reliable, and top-of-the-range solutions to help executive levels with their decision making process and ensure them that their decisions are well transformed into actions throughout the organization.dFakto is constantly looking for brilliant, curious and data driven people willing take part to an ambitious entrepreneurial project.

Description de la fonction

As a service desk operator, you'll be the first point of contact for customers and users of dFakto solutions, who've got problems or need for assistance. Those tasks include:

  • Respond to queries via a service desk interface
  • Provide technical assistance for questions and liaise with IT specialists if needed
  • Monitor infrastructures and create alert in case of problems
  • Follow up with customers to ensure full resolution of issues
  • Write administrative and budget reports
  • Execute commercial follow-up
  • Write, edit, and revise procedures

Profil recherché

  • You have a Bachelor degree and interest in IT solutions and technology
  • No previous experience is required
  • You have excellent command of French and English
  • You are proficient in the Microsoft suite and any other tool would be considered as an asset
  • You have the following skills:
  • Analytical mindset and critical thinking
  • Assertiveness: give the user confidence in the ability to solve the problem, to be able to deal with a user whose expectations are unrealistic
  • Thoroughness: to make sure the job is complete, that the problem is truly solved, the user satisfied, and the paperwork filled out
  • Enthusiasm: stay motivated, remain positive in challenging situation
  • Responsibility: to be able to take on the burden of a task, set oneself an objective and maturely follow it through to a successful conclusion without unnecessarily involving others
  • Empathy: to be able to put oneself in the user's position to understand the nature of its difficulties
  • Communicative ability:
  • use the language well enough to ask the right sort of questions to solicit information about the nature of the user's problem
  • Use the right register or phraseology so that the user can understand the solution as described without being alienated by technical jargon
  • Work well under pressure

Nous offrons

A stimulating working environment in a human-sized company with ambitious development prospects
Internationally renowned clients and business partners
Environment open to new technologies
Nice office and awesome colleagues
Regular events after work hours

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Uniquement pour étudiants de l'enseignement supérieur

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