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Bruxelles

Santander Consumer Bank SA

Technical Support Engineer (IT)

Description de l'entreprise

Santander Consumer Bank est une banque belge qui fait partie du groupe Banco Santander.

Banco Santander est une banque de détail et commerciale de premier plan, fondée en 1857 et basée en Espagne, avec une part de marché significative dans 10 pays principaux en Europe et en Amérique. Elle est la plus grande banque de la zone euro en termes de capitalisation boursière. Fin 2017, Banco Santander disposait de 986 milliards d'euros de fonds clients (dépôts et fonds communs de placement), de 133 millions de clients, de 13 700 agences et de 200 000 employés. Banco Santander a réalisé un bénéfice attribuable de 6 619 millions d'euros en 2017, soit une augmentation de 7% par rapport à l'année précédente.

Description de la fonction

Job brief

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

 

Responsibilities

Taking ownership of employees issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Track computer system issues through to resolution, within agreed time limits

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with employees to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Profil recherché

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

    Hands-on experience with Windows/Linux/VMware/Cisco environments

    Good understanding of computer systems, mobile devices and other tech products

    Ability to diagnose and troubleshoot basic technical issues

    Excellent problem-solving and communication skills

    Ability to provide step-by-step technical help, both written and verbal

    BS degree in Information Technology, Computer Science or relevant field

    Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

    Languages : English / French /Spanish

Nous offrons

  • Un stage non-rémunéré dans un environnement convivial et international.
  • Avantages extras: chèques repas + transport payé. 
Postuler à cette offre
Uniquement pour étudiants de l'enseignement supérieur

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