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Barco

Technical Helpdesk Agent (networking)

Bedrijfsomschrijving


Barco designs technology to enable bright outcomes around the world. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). In 2019, we realized sales of +1.100 billion euro. We have a team of 3,500 employees, located in 90 countries, whose passion for technology is captured in 400 granted patents.

Functieomschrijving

To ensure the customer satisfaction, we are looking for a Technical Helpdesk Agent. As a Technical Helpdesk Agent, you provide support to our partners within the EMEA region.

Barco designs and develops high-end visualization products for Entertainment, Enterprise and Healthcare. In those markets Barco is continuously seeking to explore new innovative solutions for their customers. By being in close-contact with our customers, our high-tech products and our internal customer service organization, the Barco products will hold no more secrets for you. In the end, your contribution as a Technical Helpdesk Agent will be key to ensure Barco remains a truly service and client-oriented company.
 

Key responsibilities

You analyze technical problems which are reported via phone, e-mail or internet by customers, partners or customer service engineers.
You provide feedback to the service requester on the status of the problem, take corrective actions and anticipate resolution time and estimated cost.
You resolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
You detect quality issues and forward all relevant information to the appropriate escalation channel.
You provide information to the rest of the organization in case of escalation.
You review the result of corrective actions.
In some cases, you perform scheduled/emergency on-site service repairs and are on stand-by via telephone on weekend days.

Profiel

We are looking for a colleague who:

Has a very good networking experience.
Experience with Salesforce or CRM SAP is a plus.
Communicates fluently in English and French. Knowledge of any other language is a plus.
Has excellent communication skills, both orally and in writing.
Is service and client oriented.

We bieden aan

A international, high-techn environment with a lot of room for autonomy & new challenges, training & development opportunities, ... A modern office environment with a cafeteria. A great team of colleagues. 

 

 

 

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