Process & Vendor Management Internship (6 months) - Decathlon Marketplace

Evere

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Av. Jules Bordet 1, Evere

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Over Decathlon Belgium - E-Commerce

Decathlon HQ

Ik wil er meer over weten

Process & Vendor Management Internship (6 months) - Decathlon Marketplace - stage bij Decathlon Belgium - E-Commerce

Wat is jouw missie?

As part of the Process & Vendor Management Team, you'll be involved in a variety of key projects that help our marketplace run efficiently and reliably. Your tasks will include:

Process optimization & externalization

Supporting the mapping, improvement, and externalization of operational processes in collaboration with internal and external stakeholders.

Payment operations

Working closely with our payment provider, you will help track and follow up on Service Level Agreements (SLAs), and assist with ongoing operational topics to ensure smooth and timely payments.

Seller support operations

Supporting the follow-up of workflows between our internal Seller Support team and external partners, acting as a link to ensure alignment and drive improvements.

CRC operations

Collaborating with local and external CRC teams to improve Decathlon’s customer satisfaction. This includes animating local teams and driving process and quality alignment across all stakeholders to ensure a consistent and high-standard service level.

Internal Communications & Stakeholder Management

You'll be a key point of contact, facilitating communication between the Process Management team and various internal departments. You will provide timely updates on project progress, process changes, and key developments to ensure all teams are aligned and informed. This includes preparing and presenting reports, as well as acting as a central hub for information flow to drive cross-functional collaboration.

Wie zoeken we?

You’re currently studying in a relevant field (e.g. Business, Operations or similar)
You have strong analytical and organizational skills
You’re a clear communicator and enjoy collaborating across teams
You’re curious, proactive, and eager to learn more about marketplaces and operational excellence
Bonus: You have an interest in e-commerce, customer experience, or process optimization
English is a must, French/Dutch is plus
We are looking for an intern that could start in May/June and finish the internship at the end of the year.

Ready to Play ?

Desired skills

AUTONOME, responsable, ORGANISE, PROACTIVE.