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Stage

Bruxelles

The Hotel

STAGE MEETINGS & EVENTS

Bedrijfsomschrijving


Une nouvelle opportunité s’offre à vous ! Venez découvrir Bruxelles depuis l’hôtel de tous les superlatifs. Profitez de vues à vous couper le souffle sur toute la ville depuis les 27 étages de notre hôtel 4* qui s’élève à 94m de haut, tout en gagnant en compétences !

Functieomschrijving

KEY RELATIONSHIPS:

Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference office, travel agents, airlines, corporate accounts.
Coordinates under the supervision of a coordinator in liaison with the Food and Beverage Management team and the Kitchen & Stewarding Manager.

 

KEY RESPONSIBILITIES:

Follow the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
Ensure that the rooming lists and reservation details are inserted in due time for operations.
Co-ordinate the allocation of space for the conference and associated events under the supervision of the M&E Manager / Coordinator
Liaise with the Rooms Departments for room availability and room preferences
Liaise with the following departments in procurement of the business: Sales Team, M&E Operations, Front Office, F&B departments
Conduct room familiarizations and site inspections
Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times
Maintain a record system to include the following: files on all previous functions, banquet and reservation book, customer contact file, menu file, activities file, solicits and follows-up on business referrals and potential sales leads

 

Guest Service

Demonstrate service attributes in accordance with industry expectations and company standards including: being attentive to Guests, accurately and promptly fulfilling Guests requests, anticipate Guests needs, maintain a high level of knowledge which affects the Guest experience, demonstrating a ‘service’ attitude, taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel and extend these service attributes to all internal customers

 

Financial Responsibilities

Control of invoices for completeness and ensure that folder with contract and invoicing details are well prepared and given to the accounting department.
Control that postings are correct on a daily basis.

 

Business Planning

Contribute to the overall strategic plan of the business and help compile the annual hotel business plan

 

Profiel

Competences

Fluent in English& French or English & Dutch. 3 languages is a plus.

Good knowledge from Microsoft Office (Word, Excel).
Teamwork and interpersonal skills
Excellent organization and planning skills
Must be punctual and detail-oriented
Have a commercial attitude to ensure customer satisfaction and the income maximization
Enthusiasm for the hotel market
Proactive bringing new ideas within the team
Good communication skills and dynamic

We bieden aan

DURATION : At least 5 months

POSITION : Trainee

LOCATION : Brussels

SCOPE OF THE TRAINING : Under the general guidance and supervision of the M&E Manager and Coordinators, manages the delivery of conference and meeting. Followed the desired work culture around the Balanced Score Card and the brand ethos.

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