Customer Care Officer

In order to support our growing company, we are looking for a Customer Care Manager to join our team.

With a team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.

The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team. You will be part of an empathetic, supportive and multicultural team.

What's great in the job?

• You'll be the first point of contact with our customers who took a self-subscription.
• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company
• Learning opportunities

What do we expect from you?

• As a Customer Care Manager, your primary responsibility will be overseeing our self-subscribers — customers who independently subscribed to Odoo.
• Given the significant volume of customers, this role demands a keen sense of priority management. Of course, you will use Odoo to its full potential for managing your administrative tasks.
• You will work closely with our Account Managers team, as they will handle the follow-up for customers requiring a more sales-oriented approach.

Responsibilities

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

Must Have

• Bachelor Degree
• A good business knowledge
• Perfect written and spoken English + French
• Highly organised and autonomous
• Time, stress and priority management
• Valid work permit for Belgium

Nice to have

• Interest for software products
• Proven experience in administrative roles, demonstrating strong organizational and multitasking abilities
• Additional languages
• Solution-oriented mind
• Strong analytical skills
• Available quickly

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

An attractive package: Car, fuel/Electric Charge card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, bikes representation fees to cover all your expenses, and much more!

Permanent contract full time (38h/week) with homeworking 2 days/week.