Service Center Coördinator South Team

Oostakker

In a nutshell

Smalleheerweg 31, Oostakker

Full time

Fixed term contract

Function: Support & Customer Service

Field of study: Communication - Marketing - Journalism, Economics & Business, Languages, Philosophy Arts & Literature

People sought: 1

About Volvo Group

Volvo Group is one of the leading manufacturers of trucks, buses, earth-moving machinery, engines and powertrains for recreational and commercial vessels, as well as industrial applications. The Ghent facility is the Volvo Group's largest truck factory in the world.

The Ghent site is also home to several logistics activities, including the group's largest distribution center. In addition, you will also find a number of...

I want to know more

Your new mission

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers? Are you social in a friendly manner to take on our customer needs in a daily manner?
Then you might be our new colleague.

Who are we?

Service Operations & Technology (SO&T) is part of Volvo Trucks Technology & Industrial (TTI) Division. We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence.

If you enjoy being in the center of the action then this may be the right position for you.

What will you do?

As a Service Center Coordinator within Service Operations & Technology you will contribute to the transformation of our company, the transport industry and society at large.

Control and manage the process of urgent orders
Discuss, control and manage special orders and requirements
Cooperate with internal and external stakeholders
Give advice on logistical and commercial solutions or alternatives
Improve processes and ways of working which are beneficial for both our department and customers

Who are we looking for?

Who are you?

Customer oriented and service minded
Cultural awareness
Good communication and networking skills
Ability to structure and prioritize working tasks in an efficient manner
Interest in working with continuous improvements
Open to and interested in learning and using new technologies and tools to support process improvements
Be ready to challenge the as-is way of working
Enjoy achieving results by working in a cross functional team, take responsibility, lead change
Working with problem solving in a structured way
Be the voice of the customer in our big organization
You have multilingual skills: English, French, Italian, Spanish (min. at least English, French & Italian)
Knowledge of Office 365 tools, Sharepoint creation & maintenance & PowerBI is considered a valuable asset!

What we offer

What's in it for you?

We offer

a market conform salary
a dynamic team with a great team spirit
a job with multiple connections internally, within our Sales organizations, towards our dealers and customers and transport companies
a semi-flexible working schedule
a great office environment with the proper tools to fulfill your job

This is a temporary assignment starting beginning of May until end of September with the possibility of prolongation.

Ready for the next move?

Do you want to be a part of our journey? Then we are hoping to hear from you!

We value your data privacy and therefore do not accept applications via mail.