Client Experience & Quality Analyst Intern (as of September 2026)

With more than 120 partners and 2,300 employees, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 70 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.
 
Join us in enabling a diverse and inclusive environment for all!

Diversity and inclusion bring great value to our profession and community, and build our ability to deliver truly differentiated solutions and experiences to our clients. Deloitte is committed to creating and supporting a culture of inclusion that empowers all of our people to be at their best on both a personal and professional level.

How you'll contribute to our success

In this role, you will:

• Extract insights for leaders’ decision making: 
  Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
• Create internal communications to support client centricity: 
  Design infographics, draft short articles, and assist in planning internal events that promote client focus.
• Monitor program progress: 
  Track KPIs, maintain dashboards, and ensure transparency with overview files.

The recruitment process includes a 30-minute online test and a one-hour test with three short exercises (no specific preparation required).

Your skills

• You are close to completing a Master's degree in Business Administration, Management, Economics or a related field.
• Prior experience in a business environment or a large organization is an asset.
• You have strong analytical skills (both qualitative and quantitative) and excellent attention to detail.
• You can build trust-based business relationships and maintain strict confidentiality.
• You are proficient in Word, Excel, PowerPoint, Teams, Planner and are comfortable using AI-chatbots. Knowledge of Power BI is considered an asset.
• You are fluent (C1, C2, native level) in both French and English – this is a mandatory requirement. Applications not meeting this criterion will not be considered. 

Interested? Please submit your resume in English

Your future team

Our Quality & Excellence team runs Deloitte Luxembourg’s Voice of Client program, which monitors client experience across service lines (Audit, Tax, Consulting) and informs decision-making at Firm Leadership level. We work closely with Business Development, Marketing & Communications and others, and promote a strong quality and client-centric culture across the Firm.
Our motto is “Never boring”: we tackle a wide range of topics, from in depth data analysis to firm wide communication initiatives. We are looking for a 6 month Intern to join us in September 2026 and play a key role within the team.

The advantages of joining us

• Professional Growth, High Standards
  Immerse yourself in a culture of excellence and develop your skills through top-tier methodologies and deliverables, equipping you for future success.
• Global Impact, Local Connections
  Work on international projects and collaborate with diverse teams, all while making an impact locally.
• Inclusive, Flexible Culture
  Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.