Student job - Customer service coordinator

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Introduction

Are you passionate about keeping things running smoothly and ensuring customers stay on the move? At our Uptime Center, we are the heartbeat of our organization, with over 300 dedicated colleagues working around the clock to support our customers across Europe and beyond. Our diverse and inclusive environment brings together more than 30 nationalities, supporting 18 languages, an essential asset in delivering exceptional service to drivers, dealers and partners worldwide.

Meet your new team

We are a 24/7 operation, and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania),

as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

 

What will you do?

You will support a team of coordinators in their daily tasks. This involves supporting customers through various channels, including handling follow-up calls, assisting with parts orders, and monitoring shared mailboxes.

 

Are you the one?

• You are genuinely interested  in learning customer service skills.
• You like working in a team and contribute to reaching the highest levels of customer satisfaction.
• You are keen to learn and develop your skills.
• You are fluent (written and verbal) in English. Any additional European languages are an asset.
• You will thrive in a dynamic and international workplace, working with colleagues and customers across different languages and cultures.

 

Our offer

This job is a great way to get your first work experience in a multinational company and environment.

We are looking for motivated students to join Volvo Action Service.

Work schedule can be discussed according to your availability, we have the possibility to work in early, late or day shift and/or weekends.

We value your data privacy and therefore do not accept applications via mail.