Customer Support Analyst

Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request. Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Responsibilities:

• Help customers with the use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers's experience
• Contribute to the improvement of our product & all documentation
• Side projects (recruit and onboard new colleagues, give training, ...)

Must have:

• Fluent in English
• Fluent in Dutch or German is a +
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Valid work permit for Belgium
• Solution minded

Nice to have:

• Any other European language (Spanish, Italian...)
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

What's great in the job?

• You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
• In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!
• An attractive package: Car, fuel/Electric Charge card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, bikes representation fees to cover all your expenses, and much more!
• Permanent contract full time (38h/week) with homeworking 2 days/week.