Customer Service Coordinator - Spanish + Portuguese

Startersjob

Grote onderneming

Automobiel

Samengevat

https://jobs.volvogroup.com/job-invite/29819/, Oostakker

Voltijds

Vast contract van onbepaalde duur

Functie: Transport & logistiek

Studiegebied: Taal- en letterkunde, filosofie & kunst

Personen gezocht: 1

Over Volvo Group

Volvo Group is one of the leading manufacturers of trucks, buses, earth-moving machinery, engines and powertrains for recreational and commercial vessels, as well as industrial applications. The Ghent facility is the Volvo Group's largest truck factory in the world.

The Ghent site is also home to several logistics activities, including the group's largest distribution center. In addition, you will also find a number of...

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Ik wil er meer over weten

Wat is jouw missie?

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new collegues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
Teamwork and collaboration are the foundations of our business

Wie zoeken we?

Are you the one?

You are customer focused, always striving for the best possible service and solution for our customers.
You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
You go the extra mile, solving problems with a proactive and creative mindset.
You like working in a team, supporting and lifting each other up.
You are keen to keep learning and developing your skills.
You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
You are fluent (written and verbal) in English, Spanish and Portuguese.